How can I check if my device is compatible with the GoTo Webinar System?

To ensure that you can effectively access and utilize the GoTo Webinar platform by verifying device compatibility.

Step 1: Review System Requirements

1. Go to the GoTo Webinar system requirements page:
   • Open your web browser and visit GoTo Webinar System Requirements.
2. Check the following:
   • Operating System: Ensure your device uses a supported OS (e.g., Windows, macOS, Android, iOS).
   • Browser: Confirm that your web browser (Chrome, Firefox, Edge, Safari, etc.) is up to date and supported.
   • Internet Connection: A stable connection with a minimum speed of 1 Mbps is recommended.
   • Hardware: Check if your device meets the minimum CPU, RAM, and screen resolution requirements.

Step 2: Perform a Compatibility Check

1. Use the GoTo Webinar Compatibility Test Tool:
   • Access the compatibility test tool at GoTo Compatibility Test.
2. Run the test:
   • Follow the on-screen instructions to check audio, video, and network compatibility.
3. Review the Results:
   • The tool will notify you if your device meets the system requirements. If any component fails, it will provide guidance on resolving the issue.

Step 3: Test Audio and Video

1. Join a Test Session:
   • Visit the GoTo Test Session page: Test Session Link.
2. Check Your Audio:
   • Test both your microphone and speakers/headphones.
3. Check Your Video (if using a webcam):
   • Ensure your camera works properly by previewing the video feed.

Step 4: Troubleshoot Issues

If any of the checks fail:

1. Update Software:
   • Update your operating system, browser, or GoTo Webinar application.
2. Switch Devices:
   • Try using another device if the current one doesn't meet requirements.
3. Contact IT Support:
   • If issues persist, contact our IT department or GoTo Webinar support for further assistance.